All times are UTC + 8 hours [ DST ]




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: EVERYTHING LOST MY ACCOUNT
PostPosted: April 19th, 2018, 5:06 am 
Offline

Joined: April 19th, 2018, 5:00 am
Posts: 3
I need help! i logged in today in my account and i had to create a new one? i had points items , guiild and everything and now is all zero?? please GM i need help!!! i started playing back in 2009


Top
 Profile  
 
 Post subject: Re: EVERYTHING LOST MY ACCOUNT
PostPosted: April 19th, 2018, 12:56 pm 
Offline
User avatar

Joined: May 10th, 2017, 4:56 pm
Posts: 173
Location: ♥ 사랑해 ♥ βтs★αяму ♥
Hello NASTIA,

Can you please give me your:-
- In-game Name
- Login ID
- Guild name

Or maybe you can contact Support

Please
1. Mail to support@snailgamesusa.com with your account, character name and server and details and your problem.
2. Submitting ticket on member center: http://member.us.woniu.com/customer/online


Best regards,

Enjoy 5Street ^ ^
5Street Service Team

_________________
5Street 아시아 조정자 팀
Official MailAddress:support@snailgamesusa.com
Official:✤ 5Street Website ✔
Official: ✤ Forum ✔
Official 5Street:✤ Page ✔
Top-up 5Street:✤ Top Up Here! ✔

Image


Top
 Profile  
 
 Post subject: Re: EVERYTHING LOST MY ACCOUNT
PostPosted: April 20th, 2018, 4:59 am 
Offline

Joined: April 19th, 2018, 5:00 am
Posts: 3
Can you please give me your:-
- In-game Name > NASTIA
- Login ID > Pinks89
- Guild name > CCCP

i had items , levels , stunts etc... i stopped playing for a while and when i came back everything was gone and the game made me create a new account! how can i lost everything? please GM check my id


Top
 Profile  
 
 Post subject: Re: EVERYTHING LOST MY ACCOUNT
PostPosted: April 20th, 2018, 4:43 pm 
Offline
User avatar

Joined: May 10th, 2017, 4:56 pm
Posts: 173
Location: ♥ 사랑해 ♥ βтs★αяму ♥
NASTIA wrote:
Can you please give me your:-
- In-game Name > NASTIA
- Login ID > Pinks89
- Guild name > CCCP

i had items , levels , stunts etc... i stopped playing for a while and when i came back everything was gone and the game made me create a new account! how can i lost everything? please GM check my id


What server?

_________________
5Street 아시아 조정자 팀
Official MailAddress:support@snailgamesusa.com
Official:✤ 5Street Website ✔
Official: ✤ Forum ✔
Official 5Street:✤ Page ✔
Top-up 5Street:✤ Top Up Here! ✔

Image


Top
 Profile  
 
 Post subject: Re: EVERYTHING LOST MY ACCOUNT
PostPosted: April 21st, 2018, 5:45 am 
Offline

Joined: April 19th, 2018, 5:00 am
Posts: 3
American server


Top
 Profile  
 
 Post subject: Re: EVERYTHING LOST MY ACCOUNT
PostPosted: April 21st, 2018, 3:41 pm 
Offline
User avatar

Joined: May 10th, 2017, 4:56 pm
Posts: 173
Location: ♥ 사랑해 ♥ βтs★αяму ♥
Greetings,

Dear NASTIA, thanks for your contact.
As to the issue, please contact 5Street Support directly. Since it is related with the account information, we need more details to make a check. Please be advised. Looking forward to hearing from you.

Email here: support@snailgamesusa.com

Thanks for your support, have a good one.
Best Regards,

_________________
5Street 아시아 조정자 팀
Official MailAddress:support@snailgamesusa.com
Official:✤ 5Street Website ✔
Official: ✤ Forum ✔
Official 5Street:✤ Page ✔
Top-up 5Street:✤ Top Up Here! ✔

Image


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC + 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Style created by © Matti, gry komputerowe, reklama sem reklama seo