5s.playsnail.com
http://5s.playsnail.com/webroot/forums/

Mall bug. charged me with something I didn't purchase.
http://5s.playsnail.com/webroot/forums/viewtopic.php?f=7&t=5642
Page 1 of 1

Author:  Pirico [ September 4th, 2017, 7:18 pm ]
Post subject:  Mall bug. charged me with something I didn't purchase.

Character name: Risse

I purchased the Black Love Chamber pants at around 4:30-4:40 server time today Sept 4 (or sometime around that time) "Individual Guild Contribution increased by 70 blah blah" message appeared three times. I checked my backpack and found this item Les Mis that I didn't purchase. I didn't even click on it or tried it or anything but it still appeared in my backpack.

Can I get a refund for the Les Mis? I didn't buy it and I don't want it either. :(

screenshots:

THE MESSAGE APPEARED THREE TIMES. I ONLY BOUGHT ONCE ; ;
Image

WHAT I BOUGHT: BLACK LOVE CHAMBER

Image

WHAT I DIDN'T BUY BUT GOT CHARGED: LES MIS

Image

Thank you and hope to hear from GM soon.

Author:  kutyellow@gmail.com580243e9616b4 [ September 4th, 2017, 9:19 pm ]
Post subject:  Re: Mall bug. charged me with something I didn't purchase.

Dear Risse,

Noted and please wait for Gm's answer or you can pm me in game..

Regards

Author:  Pirico [ September 11th, 2017, 9:42 pm ]
Post subject:  Re: Mall bug. charged me with something I didn't purchase.

Hello, any updates about this? :)

Author:  kutyellow@gmail.com580243e9616b4 [ September 12th, 2017, 10:49 am ]
Post subject:  Re: Mall bug. charged me with something I didn't purchase.

hi Risse,

5st team still checking, please be patient.

tyvm

Regards

Page 1 of 1 All times are UTC + 8 hours [ DST ]
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group
http://www.phpbb.com/