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 Post subject: Cannot update the game
PostPosted: December 17th, 2017, 4:36 am 
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Joined: April 18th, 2012, 11:38 pm
Posts: 112
Hello,

My current version of the game is 0.166 and I cannot update it. I get some errors which unfortunatelly I cannot show you because when I try to attach a file it says "Sorry, the board attachment quota has been reached". I get an error if I try to manually download the patch also. Anybody knows how can I fix it?

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 Post subject: Re: Cannot update the game
PostPosted: December 17th, 2017, 11:32 am 
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Joined: October 15th, 2016, 11:57 pm
Posts: 235
hi Alpdruck7,

Try to right click the 5st icon and run as administrator..
Normally it will auto update..

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Official MailAddress: support@snailgamesusa.com

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 Post subject: Re: Cannot update the game
PostPosted: December 17th, 2017, 6:51 pm 
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Joined: April 18th, 2012, 11:38 pm
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Nope, it doesn't work, I tried it before posting this. There is a problem downloading the patch 0.167-0.168 (so the patch before the last one). It says that the patch cannot be found, and if my client doesn't update this patch, it cannot update the last one (which works) either.

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 Post subject: Re: Cannot update the game
PostPosted: December 18th, 2017, 10:12 am 
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Joined: October 15th, 2016, 11:57 pm
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Dear Apl
Try to click update server then let it auto up date
Hope it help

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Enjoy 5 Street ^ ^


5Street Modεяαtoя Tεαм
Official MailAddress: support@snailgamesusa.com

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 Post subject: Re: Cannot update the game
PostPosted: December 18th, 2017, 3:13 pm 
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Joined: April 18th, 2012, 11:38 pm
Posts: 112
First of all, I don't think it's that hard to spell my first 3 letters name right, it's Alp not Apl or whatever.
Second, I start to believe that you think I'm dumb or something. You really think I didn't already try all of that? Of course the client tried to auto update (it's the first thing it does when you double click the icon), and of course I tried my shot once more clicking Update button when I saw it doesn't work and my last try was to manually update it, otherwise I couldn't have known that the patch doesn't exist anymore on the server, right?


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I give up.
Have fun in game :)

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 Post subject: Re: Cannot update the game
PostPosted: December 18th, 2017, 7:35 pm 
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Joined: October 15th, 2016, 11:57 pm
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You can try to follow these steps if it can help:

1. Please delete the whole game and restart your PC once.
2. Make sure to download from our official website http://5s.playsnail.com/download
via Chrome browser (please avoid to download via Firefox). You can use download helper program to help it faster, such as IDM. 
3. Always install and run the game as administrator by right click then choose 'Run as administrator'. If the first time it doesn't work, just try to close and reopen it.
4. After installation, the game will automatically be update to the current version , you just need to wait till it done.
5. Try to close some programs and turn off the device that need to share internet speed before launching game if it can help.

If you got any further problem please feel free to reach us again. 

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Enjoy 5 Street ^ ^


5Street Modεяαtoя Tεαм
Official MailAddress: support@snailgamesusa.com

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