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 Post subject: Store Item : BUGGED / REFUND or EXCHANGE /
PostPosted: October 24th, 2018, 3:57 am 
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Joined: October 24th, 2018, 3:47 am
Posts: 1
Hello G . M / 5 street management / support .
______________________________________


I have a problem with item ( Chameleon ) I was in a middle of customizing my shape when the server unexpectedly go under patch maintenance .

I got disconnected from the server without notice or confirming the shape of my avatar .
When I log in back . The item was forfeit already .

( I would like to request Chameleon or refund my 600 points . Thank you . )

_______________________________________

Secondly I purchased another ( Chameleon ) because I'm impatient .

When the shape is all set . When I hit confirm . a pop up error message shows up .

Image

ERROR : PARAMETER ERROR OR EXCEEDS THE LIMIT

Even tho my avatar is not maxed out slider .


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 Post subject: Re: Store Item : BUGGED / REFUND or EXCHANGE /
PostPosted: October 24th, 2018, 11:41 am 
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Moderator
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Joined: July 25th, 2012, 9:19 am
Posts: 1213
Dear Pesicom
We are very sorry about your problem .
1/Regarding about sever maintenance our Moderators already notice via mega phone in game also posted
the toppic at forum and face book fan page.
2/Chameleon card you can get it for free if finished the newbie task or leveling task or via fishing and if you are playing Male account please notice each chameleon card will use only 1 time for each change.
Regards

_________________
5Street Service Team

Official mailaddress: support@snailgamesusa.com
Official website: 5s.playsnail.com/
Official Forum: index.php…


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