All times are UTC + 8 hours [ DST ]




Post new topic Reply to topic  [ 10 posts ] 
Author Message
 Post subject: Server error / Refund
PostPosted: October 29th, 2018, 4:46 am 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
Hello 5 street support service ,

I'm formally asking a full refund regards to this items

SERVER FREEZES AUTOMATIC PURCHASE ERROR
________________________________________________________________


( MALE / Accessory / Wrist let / P . 10/16 / Bass Guitar )

1500 Points


__________________________________________________________________

( MALE / Accessory / Wings / P . 10/14 / Fluterring Dark Angel Wings


2500 Points

___________________________________________________________________




UNSUCCESSFUL / UNDELIVERED ITEMS .

___________________________________________________________________

STORE / Consumables / P . 08 / 12 / Chameleon

600 Points x 2 = 1200 Points




____________________________________________________________________




WRONG GENDER

____________________________________________________________________

( MALE / Accessory / Wrist let / P . 03/16 / Filled Beer Mug )

500 Points


____________________________________________________________________



2500
1500
1200
500
______
5700 Points = $ 40.00 / P 2260.14


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 5:43 am 
Offline
Moderator
User avatar

Joined: July 25th, 2012, 9:19 am
Posts: 1236
Dear player
About your problem kindly post in here your in game name .By the way , did you chẹck your email in game? Some times your email full so that cant receive the items.
Regards

_________________
5Street Service Team

Official mailaddress: support@snailgamesusa.com
Official website: 5s.playsnail.com/
Official Forum: index.php…


Image


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 6:10 am 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
IGN : Aeace


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 6:12 am 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
Mail system in the game is malfunctioning . Constant freezes / auto checkout .


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 6:14 am 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
Kindly check your system / Run a maintenance . This game has been abandoned to the point
that G . M system chat has been completely shut down .

Last even update was 08 - 2017 .
BOTS / Third party client .

Lack of security / and just depending on Royal monthly service fee to keep the games life support plug in .


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 8:47 am 
Offline
Moderator
User avatar

Joined: July 25th, 2012, 9:19 am
Posts: 1236
Dear player
Could you please check your last version of game? Now our version is 0.197
And G.M system chat is no available in game .
Kindly update version of your game 1st
Regards

_________________
5Street Service Team

Official mailaddress: support@snailgamesusa.com
Official website: 5s.playsnail.com/
Official Forum: index.php…


Image


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 8:50 pm 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
It's up to date / your service / maintenance and technicality support is not .

I WANT MY REFUND


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 8:59 pm 
Offline
Moderator
User avatar

Joined: July 25th, 2012, 9:19 am
Posts: 1236
Dear player
Are you sure you already checked email in game? . Sorry we want to make sure before report.
If you are surely . We will sent your problem to our technical for checking.
Please wait
Regards

_________________
5Street Service Team

Official mailaddress: support@snailgamesusa.com
Official website: 5s.playsnail.com/
Official Forum: index.php…


Image


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 29th, 2018, 11:32 pm 
Offline

Joined: October 29th, 2018, 4:23 am
Posts: 6
Assurance 100 % your client is out dated and needed to be fixed .

Refund my money . Don't expect a smooth sailing on an abandoned ship .


Top
 Profile  
 
 Post subject: Re: Server error / Refund
PostPosted: October 30th, 2018, 3:55 pm 
Offline
Moderator
User avatar

Joined: July 25th, 2012, 9:19 am
Posts: 1236
Dear player

This is technical reply : As for this issue, please ask the player to provide the account and character name and send us relevant issue to our mail support@snailgamesusa.com. We will check further for him/her.



Regards

_________________
5Street Service Team

Official mailaddress: support@snailgamesusa.com
Official website: 5s.playsnail.com/
Official Forum: index.php…


Image


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 10 posts ] 

All times are UTC + 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Style created by © Matti, gry komputerowe, reklama sem reklama seo