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 Post subject: Mall bug. charged me with something I didn't purchase.
PostPosted: September 4th, 2017, 7:18 pm 
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Joined: August 9th, 2017, 6:10 pm
Posts: 3
Character name: Risse

I purchased the Black Love Chamber pants at around 4:30-4:40 server time today Sept 4 (or sometime around that time) "Individual Guild Contribution increased by 70 blah blah" message appeared three times. I checked my backpack and found this item Les Mis that I didn't purchase. I didn't even click on it or tried it or anything but it still appeared in my backpack.

Can I get a refund for the Les Mis? I didn't buy it and I don't want it either. :(

screenshots:

THE MESSAGE APPEARED THREE TIMES. I ONLY BOUGHT ONCE ; ;
Image

WHAT I BOUGHT: BLACK LOVE CHAMBER

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WHAT I DIDN'T BUY BUT GOT CHARGED: LES MIS

Image

Thank you and hope to hear from GM soon.


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 Post subject: Re: Mall bug. charged me with something I didn't purchase.
PostPosted: September 4th, 2017, 9:19 pm 
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Joined: October 15th, 2016, 11:57 pm
Posts: 308
Dear Risse,

Noted and please wait for Gm's answer or you can pm me in game..

Regards

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Best Regards!

Enjoy 5 Street ^ ^


5Street Modεяαtoя Tεαм
Official MailAddress: support@snailgamesusa.com

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 Post subject: Re: Mall bug. charged me with something I didn't purchase.
PostPosted: September 11th, 2017, 9:42 pm 
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Joined: August 9th, 2017, 6:10 pm
Posts: 3
Hello, any updates about this? :)


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 Post subject: Re: Mall bug. charged me with something I didn't purchase.
PostPosted: September 12th, 2017, 10:49 am 
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Joined: October 15th, 2016, 11:57 pm
Posts: 308
hi Risse,

5st team still checking, please be patient.

tyvm

Regards

_________________
Best Regards!

Enjoy 5 Street ^ ^


5Street Modεяαtoя Tεαм
Official MailAddress: support@snailgamesusa.com

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